Friday, April 24, 2020

Amazon's Deadly Covid19 Policy

Me, guarded by my loyal pittie, Nissi. 
A combative post. Here, have a nice picture of Nissi & I on our couch.

Times are tough lately. Covid19 is still killing us, and there is no end in sight.

Do not inject disinfectant into your lungs our anywhere else! For fuck's sake, people. 

The 'helpful' effort in question is Amazon's policy to cordon off PPE (personal protection equipment) to be sold only to hospitals. The public version of this on their web page can be read here and more specifically, here. You do not have to read it now, once you go looking for gear you might need you will be sent to this over and over again.  The issue discussed here is not just a problem at Amazon and it's holdings, this kind of decision making is all over the place. Amazon is the place where I am struggling with this the most. Some policies meant to help just make things worse. 

I am interested in purchasing masks. No I am not a hospital or medical practice oriented business. I am someone struggling with auto-immune deficiencies. So I am a person that needs this kind of help more than a regular person with a regularly working immune system. According to my doctor, general medical guidance, and specific lupus guidance. 

Other sorts of folks that need extra protection: cancer and chemo patients, diabetics, people with MS, ME, SLE/lupus, organ transplant recipients, people with replaced joints, older folks... Remember that scary list you hoped would not include you or your loved ones? Yeah, that list. If you are not on it, someone in your life will be, you can count on that. Usually we do not afforded any extra thought or notice, but we are in fact extra vulnerable.

Perhaps in order to get away from the fact that Amazon's system initially allowed predatory market controlling behavior on the part of speculators, they have gone too far in the other direction and currently allow no sales of PPE to the general public. There are no exceptions for people that may be extra vulnerable and trying to stay out of the very places that can purchase PPE.

I want to say that again: in the middle of a plague Amazon will not let sick or disabled people to buy lifesaving gear.  No exceptions, no more finely tuned policy in sight. 

Maybe they should go ask some NYC nurses if they would rather see people like me in a mask in public or clogging up their emergency room. Sure, cloth masks are now recommended for use by the public but that only protects you from me - and I already know I do not have it. How? Because I went through a two week quarantine after suspected exposure at my doctor's office. My family and I started staying home when it was first recommended, and we will be at home except for essential errands, until the stay at home orders are no longer recommended.

It was easy to find gloves, gowns, and shields on their site that I could buy. Hell, I did buy some gloves. Masks are blocked much more stringently. 

This is an easy fix - put account limits on monthly purchases. Require contact through the standard chat help windows or even phone calls with issue trained account help representatives. Tag accounts that do buy restricted gear so that they come to company attention if they try to sell masks later.

Contacting Amazon got me sent back to the same document listed above, over and over again - even if I start the conversation with "I read your statement regarding PPE and #Covid19..." 

Next time you see those tallies of the sick and the dead, maybe you will wonder along with me, about how many of those folks would still be here if they could have protected themselves.

Yes, I am aware of the stated goals of leaving this gear for purchase by hospitals and I do somewhat agree. Nurses, techs, and staff need the right gear to to their job. That point is getting a lot of play everywhere, but for the record I want people to know about this particular consequence of knee jerk over reactions. Sick people wanting to avoid Covid19 are not the cause of the shortage: US government corruption, neglect of the emergency stockpiles, for profit hospitals using "just in time" supply chains, the wicked looking to corner markets... That is one of many reasons why people are dying for the lack of PPE.

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